Returns & Exchanges

At poketcgpt, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return policy for all unworn and unwashed items. If your new look isn't a perfect fit, our streamlined process ensures a quick and easy exchange or refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging with all tags attached to ensure they are protected during transit.

• 3.
  Ship It Back

  Print the prepaid shipping label provided by our portal and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days.